Technotask have provided best in class services to numerous companies all over the world. We played a major role in the success of start-ups through their journey of becoming a unicorn. We empowered our clients by providing customer-centric strategy, real time response, using the right tools for customer experience, and by evaluating metrics.
Online Reputation Management (ORM)
Our online reputation management services help clients build a distinct online brand that can help them attain a distinct edge in the increasingly competitive business landscape. Our online reputation management services combine an array of services including SEO, SMM, PPC amongst others. With our services, organizations can look forward to a top of search results with positive reviews and information.
- Online Reviews and Forum
- Content Development & Promotion
- Social Network Analysis
- Online Brand Audit
Outbound Sales
Technotask have expertise in handling Outbound sales processes for client’s from diverse industries. Working for highly-targeted outreach, Immediate feedbacks and results, personal contact with prospects and, control over marketing and selling. Outbound sales are basically result of Data-driven approach! Technotaskers will handle everything from Identifying potential customers to closing the deal.
Email- Support
At Technotask we have a highly skilled, trained and experienced team of call center professionals who are well-trained in the providing competent non voice support services. Our skilled email support professionals can answer all your emails with appropriate and prompt replies. Flatworld's email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases
You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. Outsource to Technotask and get access to high-quality non voice support services at a cost-effective price
Chat- Support
Technotask offers provides personalized customer service for various technical as well as non-technical products and services. You can save up to 45% with our reasonable price structures tailor-made for single-operator and multi-operator accounts. We offer chat services in multiple languages to make the customer comfortable while conversing. Our experienced executives are prompt in answering live chat requests and are capable of handling multiple chat requests simultaneously. We also provide Microsoft Certified Engineers for technical chat support.
Chatbots
Technotask has expertise with Intelligent Chatbots is Unmatched. If you are looking for a complete conversational solution, we can work closely with your business teams to determine the requirements and deliver a comprehensive strategy.
- Use Case Discovery
- Conversation Design
- Chatbot Development
- Testing & Training
- Production Ready Deployment
Robotic Process Automation
Implementing Robotic Process Automation (RPA) can significantly benefit businesses in terms of higher efficiency, cost savings, and intelligent business processes. RPA helps automate repetitive, rule-based tasks, allowing more time for value-added domain-specific work. With intelligent automation, organizations can address business process challenges and self-evolve to keep up with the disruption.
As one of the premier RPA service providers, Technoask’s RPA services has enabled companies – ranging from startups to enterprises to automate highly repetitive, routine, and complex tasks. We help organizations accelerate business process transformation, enhance productivity, maximize ROI, and focus on higher-value work.
- 25-50% cost savings
- 80-90% increase in process speed
- 35-50% increase in employee productivity, service levels, and capacity
- Support Services
- FTE reduction
- Non-disruptive implementation and functioning
- No additional infrastructure requirements
Catalog Management
Technotask manage end-to-end catalog creation. This includes classifying products, creating appropriate titles, generating product information, constructing SEO-rich product descriptions, optimizing content, and collecting relevant images and videos. We standardize product information and metadata to support browsing, search, and merchandising. Our domain experts are skilled at building detailed product narratives, creating attribute sets and standardizing product information. All product descriptions we create feature complete information arranged in a user-friendly manner.
Our experts have years of hands-on experience in creating and optimizing large product catalogs and delivering product data in consistently-designed, commonly-used formats. We also upload product listings into ecommerce platforms and marketplaces.
Logistics
Technotask works as an extension of your company, driving your logistics strategy and business best practices. Technotask allocates resources to your company who provide end-to-end shipment management, logistics expertise and consultancy support through a program of continuous improvement which focuses on reducing transportation cost and increasing overall performance.
Level 2 support
Technotask has skilled professionals with a strong professional background, well trained agents, and innovation, we can deliver impeccable outcomes under highly competitive market challenges. Level 2 Tech Support covers complex or hard to solve problems. Agents have in-depth understanding of company's products and services. They follow-up inquiries from L1 agents and is perfectly suitable for Ecommerce and IT businesses. The support services include - Troubleshooting/resolution, configuration management, etc.
Lead generation
Technotask offers you increased number of targeted and qualified leads in B2B and B2C markets. In the world of digital marketing service, lead generation company can serve as your first step to get closer to the customer, based on the interest or inquiry of the products/services shown by them. W help you in providing pay per lead services to help in growth of online businesses, either through paid promotions or organic optimisation of the website or service.
Quality Audits
We can conduct on-site supplier audits on your behalf to ensure that the activities you have contracted them for are being executed according to your requirements and applicable regulations. Supplier audits provide systematic and constant monitoring of your supplier’s systems, and help you to mitigate potential supply chain risk and drive continual improvement activities. The scope of our supplier auditing services can range from performance of a single audit to management of an entire supplier auditing program, including corrective action and follow-up.
The proximity of our auditors to your suppliers anywhere in the world ensures that these audits can be executed quickly, with local experts who literally speak the language and know the culture.
We provide QMS training to organizations interested in improving performance, minimizing risk, and avoiding the costly consequences of poor quality. We focus primarily on Quality Systems training but also offer customized training solutions for a wide variety of conformance and improvement methodologies such as Six Sigma, Lean, performance excellence, medical device quality and regulatory requirements, pharmaceutical quality and regulatory requirements.
We also assist you with
Data Analysis
Technotask offers Data Analysis which involves Data Mining, Data Cleansing, Data Validation, and Data Modelling Services.
Online Reputation Management (ORM)
Our online reputation management services help clients build a distinct online brand that can help them attain a distinct edge in the increasingly competitive business landscape.
Digital Protection Services
With an ever-increasing digital footprint and digital assets, the overall digital attack surface of an organization is expanding exponentially.
“ Your support and efforts have certainly contributed to our success so far. We still have a long way to go but with your constant endeavors 85% of tNPS & BPO scores do not look like a distant dream.”
JOE
E-Commerce Giant“ The significant rise in productivity from the operations team has been massive which has helped us achieve our targeted answering numbers during the BIG BOLD sale period and ensure the quality of calls are not compromised, we have been able to move from 30% to 78% now and marching towards 85% ”